Postal Work Scenarios Practice Test 1

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Question 1 of 10

1. Question
On your route, a customer gets angry with you because their package says it was delivered, but they do not have it. What would you do?
- a. You tell them that is too bad and they need to keep waiting
- b. You give them your supervisors contact information
- c. You apologize for their inconvenience and tell them you will look into the matter
- d. You explain that the package may have been stolen and there is nothing you can do
Correct

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Question 2 of 10

2. Question
A customer asks you about different package options, however, you do not know the answer. What would you do?
- a. You make something up so you act like you know what you are talking about
- b. You tell them you do not know the answer but will look into it
- c. You tell them what you think is the correct answer but go to double check with another coworker or supervisor
- d. You direct them to figure it out themselves
Correct

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Question 3 of 10

3. Question
A new coworker is working really slow on a certain task. What would you do?
- a. You stop doing your work and help her out
- b. You take a quick break from what you are doing and help her out
- c. You ask her if she needs any help, and if she does, you tell her you will help her out when you have some free time
- d. You decide it is not your problem and mind your business
Correct

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Question 4 of 10

4. Question
A longtime friend you have made on your route approaches you and tells you that he has not been receiving his mail since he moved. He asks if you can give him his mail.

What would you do?
- a. You decide since you know who he is and can verify his identity you can give him his mail
- b. You tell him you cannot do so until he files a change of address form
- c. You give him his mail but tell him he needs to file a change of address form later that day
- d. You invite him to come to the post office with you to file a change of address form
Correct

Incorrect
Question 5 of 10

5. Question
Someone on your route has a big dog that is within the fence, but is not leashed. What would you do?
- a. You approach with caution to get a better feel for how the dog will react
- b. You decide to leave a note on the front fence kindly asking the owner to restrain their dog
- c. You deliver the mail and go on with your day
- d. You do not deliver the mail and leave a note explaining why and that they can get the mail from the post office if they need it that day
Correct

Incorrect
Question 6 of 10

6. Question
You are working during the holidays and know you have a ton of mail to deliver. However, the mail is still not sorted and you are stuck waiting around. What would you do?
- a. Try to work ahead by organizing your mail truck and planning your approach
- b. Tell your supervisor you cannot finish your route due to this delay
- c. Tell your supervisor you will try to finish your route, but you may not be able to finish due to timing issues
- d. Work late and finish the route regardless of how long you need to stay
Correct

Incorrect
Question 7 of 10

7. Question
You are struggling to keep up with your work during the holiday rush. What would you do?
- a. You inform your supervisor you are struggling with your workload and may need some help
- b. You keep your head down and keep working
- c. You ask a coworker for help with your tasks
- d. You ask an experienced coworker who has worked a holiday season for tips on managing a busy workload
Correct

Incorrect
Question 8 of 10

8. Question
A coworker suggests that you do something dangerous on the job because it will help you complete your work faster. What would you do?
- a. You disregard their advice because it is dangerous
- b. You agree it will help you work faster so you go on with their advice
- c. You decide to proceed with their advice with caution
- d. You inform a supervisor of your coworker and their bad practices
Correct

Incorrect
Question 9 of 10

9. Question
It is snowing outside and the conditions are very poor. What would you do?
- a. You decide to proceed on your route with caution
- b. You inform your supervisor you are uncomfortable driving in the snow and wait for their instructions
- c. You go about your day because you know how to operate a vehicle in snowy conditions
- d. You decide to not show up for work due to the snow
Correct

Incorrect
Question 10 of 10

10. Question
You are constantly getting assigned tasks from your supervisor while other coworkers are not. What would you do?
- a. You confront your coworkers and tell them to pick up some slack
- b. You ask your supervisor nicely why your coworkers never get assigned these tasks
- c. You do not say anything because it does not bother you
- d. You inform your supervisor you are happy to help but to see if the others can help out
Correct

Incorrect

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Postal Work Scenarios Practice Test 1

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